![]() ![]() Remove the above folder and files from the user's folder in the Kerio store directory. Make a backup of the following folder and files: In Outlook, go to Tools -> Options -> Other -> Advanced Options Click on Add-In Manager. MacOS: /usr/local/kerio/mailserver/store/įrom the store folder, navigate to the user's folder: ![]() Windows: C:\Program Files\Kerio\MailServer\store\ The default paths are (could be different if you changed it during install): The below process can be applied to reset other Email clients profiles such as Outlook for Mac, Webmail, or Kerio Connect Client. To resolve KOFF issues, first of all, try Manually Clearing KOFF Cache on Client PC. Outlook for Mac users may experience mail sync issues, or random account disconnections from Outlook for Mac, and additionally some CPU spikes can be seen in the Kerio Connect histograms when specific clients connect.įor both of the above circumstances, it's recommended to reset the user's profile from the server and recreate the user's account. Fixes: Too many simultaneous connections error Kerio connect crashes once specific email is opened in WebMail MS Outlook for. As a result, KOFF may have email synchronization issues, such as missing emails, folders, and public contacts and calendars.ĭue to the above issues, KoffRtfWrapper.exe and KoffBackend.exe processes may consume high amount of System Resources causing Outlook crash, generating KERNELBASE.dll warnings and RPC connection failures. Kerio Outlook Connector may cause Outlook freezes, becoming unusable or not launching at all.
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